Kwilt Getting Started Tutorial

Kwilt2 & Kwilt3 Tutorial

Kwilt Shoebox Mini Tutorial

Kwilt Shoebox Plus Tutorial

Kwilt FAQs

Check out our frequently asked questions below to get our latest tips and troubleshooting bits. If you do not find answers to your questions in the FAQs, email us at support@mykwilt.com for fast support.


Setting up Kwilt

Kwilt supports FAT32, exFAT, NTFS, HFS+, EXT3 or EXT4 hard drive file system formats.

If you keep the same network SSID and passwords, once you boot your new router your Kwilt device will automatically connect to it and be ready to use as usual. If you change your network SSID and/or password, you simply need to run the “Setup New Kwilt Device” process again from your Kwilt app. Your Kwilt will keep its name and password, and connect to your new network. Kwilt will not need to re-index the content stored on the USB storage plugged into it.

If you swap hard drives you will no longer be able to see or access the content of the drive you disconnect, and will now be able to access everything stored on the new drive. In addition, the new drive will become the new transfer destination for your offloads.

Once your Kwilt device has been turned on (for the Shoebox Mini, a green light should appear underneath device. For the Shoebox Plus model, a red light will appear on the side of the device. For the Kwilt2 and Kwilt3, a blue light will appear on the side of the device), allow 5 minutes to pass before attempting to connect your device to your Wi-Fi.

If your device still cannot be located at this step, go to your mobile Wi-Fi settings and look for an unsecured network (no password required) called “Kwilt Shoebox” or “Kwilt”. If you see this network, connect to it and return to the Kwilt app. Your setup will resume and you can follow the on-screen instructions.

During setup you will be asked to select the Wi-Fi network that you wish to connect your Kwilt to. Once you have selected the desired network and have entered its password, Kwilt will connect and your mobile will switch back to that network. You will then be prompted to name your Kwilt device and assign a password to it. The password is a security convenience that allows you to protect your content on your network and ensure that nobody can access it at home or remotely without your consent.

  1. Check to make sure your Kwilt device is properly powered. For the Kwilt Shoebox Mini, check through the open slit at the bottom to ensure there is a green light on. If you are using the Kwilt Shoebox Plus, check for a red light on the corner of your device. If you are using Kwilt2 or Kwilt3, there will be a blue light on the outside of your device. If your device has no light, this means that it is not properly powered. Connect it to a working power outlet and try again.
  2. Stay within a few feet from your Kwilt device with your phone/tablet to get the best wireless signal.
  3. Make sure you have waited at least 5 minutes before attempting to perform the setup. This will allow enough time for the device to boot up.

Kwilt Shoebox Mini and Kwilt2 only support 2.4GHz networks (802.11a, b, g and n), which means 5GHz networks will not be visible or accessible by your Kwilt device.

No, Kwilt cannot format your drives or keys, and cannot erase files on your drives for security reasons. That way you cannot accidentally delete files or wipe out an entire drive from the Kwilt app. Kwilt only reads and writes to drives that are formatted using FAT32, exFAT, NTFS, HFS+, EXT3 or EXT4 file systems.

No, if your drive has been formatted into any formats Kwilt supports, you will not need to format it and Kwilt will be able to read and write to your USB storage device. Therefore you can disconnect your USB storage devices from the Kwilt device to copy content directly from another PC and connect it back to your Kwilt with no issue.

You can also easily use existing USB drives that have content already stored on them and connect them to Kwilt to make the content that was sleeping in drawers available and accessible again!

We don’t recommend connecting your Apple Time Machine backup drive to your Kwilt device for the following reasons: 1) Your Apple Time Machine backup is formatted in a proprietary format and Kwilt cannot read its content, and 2) you will no longer be able to back up your Mac to your Time Machine backup drive when it is connected to Kwilt.
We recommend having a dedicated drive for your Time Machine backup directly connected to your Mac, and another one dedicated to Kwilt so that you can store and access all your photos from anywhere.

You can, however this option is only available for the Kwilt Shoebox Plus, Kwilt2 and Kwilt3 as an ethernet cable is included. The setup is very simple; plug in the ethernet cable to your home router and connect the Kwilt device. Follow steps to setup the device on the Kwilt application.

Yes, for maximum privacy you can dedicate a Kwilt device to each family member at home under the same network rather than sharing one device and content between everyone.

Yes. For example, you can connect your account to your personal Kwilt and to your family’s Kwilt. When transferring mobile photos and videos, you can choose which device you want your files transferred to. You can access both Kwilt devices simultaneously or even toggle off one or the other. The Kwilt platform is very flexible so you can enjoy the content stored on your Kwilt the way you want!

Absolutely. The Kwilt platform aggregates & virtualizes your content stored at home (through a Kwilt device or Kwilt-enabled router), cloud storage and social media. Therefore you can dedicate a Kwilt device to your files at the office and your personal files at home and always have access to your stored content, even if they aren’t on the same network.

Absolutely! If you are using Kwilt Shoebox Mini, you can use a standard USB port replicator sold at any computing store to connect multiple USB drives and keys to your Kwilt. If you’re using a Kwilt Shoebox Plus, Kwilt2 or Kwilt3, there is already four USB connectors that allow connection to multiple drives without the need for an adapter.

The Kwilt device will index a drive and present its content to the Kwilt app for access anytime, anywhere. When several USB storage devices are connected to one Kwilt device, you will see their individual names along with the percentage of storage used for each under the “Manage Kwilt Device” option. You can access this by tapping on the Kwilt icon at the top left corner of the Kwilt app.

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