Kwilt2 & Kwilt3 Tutorial
Kwilt Shoebox Mini Tutorial
Kwilt Shoebox Plus Tutorial
Check out our frequently asked questions below to get our latest tips and troubleshooting bits. If you do not find answers to your questions in the FAQs, email us at email@example.com for fast support.
What should I do if the Kwilt app cannot see the external drive or memory key connected to my Kwilt ?
1. Make sure you have properly connected a USB memory key or external drive and that it is powered up. USB keys and slim portable drives are usually powered directly by the Kwilt device, but if your external drive requires to be powered by an external power adaptor, make sure it is connected to an electrical source with the power adaptor supplied by your hard drive vendor.
2. Check that your hard drive or memory key is readable from your computer. Once you can confirm it is readable from your computer, plug it back to the USB cable of your Kwilt and it should be recognized and accessible.
If your internet happens to go down you will not be able to access your Kwilt device from your phone, but you can still access it from your PC/Mac via Samba, providing your local network is operational. If your home network is disconnected from the Internet you will not be able to access your Kwilt content from your mobile when you are outside of home, since your home network is in a state where it has no connection to the outside world. You may use your cellular data in order to access the app but keep in mind this may charge more money to your phone bill depending what data plan you have.
Kwilt will simply index the content available on the drive and will then write to it whenever you offload new photos & videos from your mobile. This way you can access it via the Kwilt app and through your PC on your LAN.
What can I do if the Kwilt Application sees my external drive or memory key but no content is available?
Depending on the amount of data your USB storage device contains, it may take up to several minutes for Kwilt to index it entirely.
1. Go to “Manage Kwilt Devices” and confirm that the USB drive is showing under your Kwilt Device.
2. Go to “Browse Kwilt Device Filesystem” and confirm that you can navigate through your folders on the USB drive.
3. Tap the Sources filter located at the bottom of the Kwilt app and choose the Cloud icon. This will show you the status of your Kwilt device source.
Simply access your Kwilt device from your personal computer (Windows or Mac) through your home network and through the computer’s native file system, you can move, add or delete files on your Kwilt’s connected storage devices.
To format your drives, simply unplug your USB drive from the Kwilt device, plug it into your personal computer and use the USB drive and key formatting tools of your computer. If you intend to connect the newly formatted drive back to the Kwilt, make sure to format it into a file system that is supported by Kwilt devices. Supported file systems are: FAT32, exFAT, NTFS, HFS+, EXT3 and EXT4.
Kwilt is a network share, which means you can connect to your Kwilt on your home networks with your Windows and Mac computers. For access, use your Kwilt user account email as your user ID and the password you gave to the device during setup. You can then securely drag and drop content to and from your device.
Yes, you can share your Kwilt device with others. To give access, make sure they are connected to the Wi-Fi network to which the device is connected. When they are connected to your home network, they simply need to run the Kwilt app, go to “Settings > Media Sources”, tap the “+” icon, select “Kwilt Device or compatible router” then tap “Add an existing Kwilt Device”. Your Kwilt will pop up and your guest will be asked to enter the password you created during initial setup. After the initial setup, all of the content stored on your Kwilt will be accessible to that person and you can both offload your phone/tablet files to your Kwilt device.
To ensure Kwilt is suited for everyone, any device that the Kwilt Application can be downloaded on will pair to the Kwilt device. For example, devices like iPads, iPods, or tablets will connect to Kwilt as well.
Yes, you can connect your Kwilt to your desktop PC/Mac through your home network. The Kwilt device is a network device that connects to other computing devices through your home network. The only physical connection is between your USB key or external drive via the USB port, and the Kwilt device.
Yes! We have created Kwilt Add-Ins for Microsoft Office 365 and Microsoft Outlook. In your Microsoft Office 365 and Microsoft Outlook apps, you can access the Kwilt Add-Ins to access and use your photos in Microsoft Word, PowerPoint and Outlook on the many platforms supported by MS Office 365.
Currently this solution is not available, however PC/Mac access to Kwilt content from outside of home networks will be offered in the future. In the meantime, the Kwilt Portal provides access to your Kwilt device photos from anywhere through the web on any personal computer. Go to www.mykwilt.com and log in. From there you can find your photos through the Kwilt filters and drag and drop them to your PC’s desktop.
Yes, this is typically the case for family shared Kwilt devices! Everyone in the family can offload and access their family photos & videos from anywhere and all enjoy the same memories!