Kwilt2 & Kwilt3 Tutorial
Kwilt Shoebox Mini Tutorial
Kwilt Shoebox Plus Tutorial
Check out our frequently asked questions below to get our latest tips and troubleshooting bits. If you do not find answers to your questions in the FAQs, email us at email@example.com for fast support.
Although there is a power adaptor provided with your Kwilt device, you can also use any micro USB power adaptor with the following output specifications: 5V, minimum 2AMP and maximum 2.5 AMP. If you are using the Kwilt Shoebox Plus, we recommend using the power supply included with your device as the Plus model requires more power than a normal micro USB power supply. Kwilt2 and Kwilt3 use a generic round power supply, which is provided with the Kwilt device.
The HDMI port on your Kwilt device allows you to send any photo & video accessible by your Kwilt account to a TV. By connecting the Kwilt device directly into a TVs HDMI input, you can display the photos & videos stored on your Kwilt device(s), mobile, cloud storage and social media accounts directly onto your TV. Control it all from your mobile through the Kwilt app acting as your remote control.
Better yet, you can display any photo & video content in your Kwilt app to any Kwilt device associated with your Kwilt account. This means that if your parents living in San Francisco have a Kwilt device associated with your Kwilt account, they can connect their device to the TV at home and you’ll be able to display any of your photos & videos on it remotely from anywhere else in the world.
Kwilt offers a one year limited manufacturer’s warranty under the following terms:
Important: Removing the product label that is applied underneath the Kwilt® device, or opening the external enclosure and/or removing any internal part as well as visible physical damages to the product will void your warranty.
If your Kwilt requires repairs, maintenance or service, contact the dealer from whom you originally purchased the product, or contact Kwilt support at www.mykwilt.com/support. If it is determined that your Kwilt is defective, and if all proofs of purchasing within the one year limited warranty are made available to Kwilt Inc. or the dealer through which you have made your purchase, an RMA number will be issued. Once an RMA number has been issued, you will need to return the product in proper packaging and insured at your expense to the address provided along with the RMA authorization. Kwilt Inc. shall have no liability whatsoever for lost data regardless on the cause, recovery of lost data or data contained in any third party product connected to Kwilt®. Repaired or replaced units will be shipped back to you at your expense.
Kwilt Inc. warrants that the Kwilt, in the course of its normal use, will be free from defects in material and workmanship for a period of one year after purchase in the USA, Canada, France, Germany, Spain, The Netherlands, The United Kingdom and Ireland. This Limited Warranty is provided solely to Kwilt products sold as new. This product is not covered by a manufacturer’s warranty outside of the countries listed above.
In order to safely disconnect the USB drive, tap on the Kwilt icon, go to “Manage Kwilt Devices” and tap on the USB drive that shows. A dialog will appear allowing you to safely disconnect the USB drive. This method is always recommended to prevent possible data loss.
Kwilt-enabled routers can serve your photos and videos through your Kwilt account to mobile apps on your smartphone, the www.mykwilt.com portal and Office365 add-ins. Offloading smartphone photos and videos to Kwilt-enabled routers is coming soon. Check our partners page for the latest router models and feature updates at http://www.mykwilt.com/partners/.
You can, however the content that is stored on the USB key will not be accessible from Kwilt once it is disconnected. Please use the Kwilt mobile app to safely disconnect your USB key or drive by going to “Manage Kwilt Devices” and tapping on “Eject” listed beside the drive.
If you disconnect your Kwilt device from the electrical outlet, it will no longer be powered and will not work as intended. However, this will not affect its settings and should not affect the content already stored on the attached USB storage device. When you plug back the Kwilt in an electrical outlet, it will re-connect to the network and make its connected content available to your Kwilt app on your mobile within a couple of minutes.
No, you cannot. The USB connector of the Kwilt device is meant to host an external drive or a USB key. This drive always stays connected to Kwilt, so you can transfer your files from your iPhone wirelessly to that drive or key.
Once your mobile files are transferred to Kwilt, you can delete them from your iPhone and still access them from anywhere with the Kwilt app.
Yes, you should ALWAYS make sure you keep a second copy of your content; either by copying your Kwilt device content via your home network to another drive on your PC or by connecting the Kwilt connected drive to your PC and copying its content to a PC or a second drive. USB drives are electronic devices and are subject to failure. If for any reason the USB drive that holds your content malfunctions, having a second copy ensures that you still have access to a copy of your content.
Kwilt does not store any of your photos in the cloud. Instead, Kwilt indexes your content and the pointers to its location so that your app will know where your photos and videos are when you decide to access them. When you offload your mobile photos and videos to the Kwilt device, they are copied to the USB storage connected to your device, right in the privacy of your home. You remain in total control of your memories at all times!